PBS IT support is provided by Brance Amussen and Tony Placilla.
Brance and Tony handle IT hardware, desktop, and software support. Please don’t hesitate to reach out if you have any questions: email@example.com.
You may also find it helpful to consult the IT@JHU “Getting Started” page for more information on gaining access to the electronic resources available to you.
JHED (Johns Hopkins Enterprise Directory)
The Johns Hopkins Enterprise Directory (JHED) is a central repository for identity information for faculty, staff, and students within the Johns Hopkins Institutions. Identity information includes but is not limited to your First Name, Last Name, Title, Phone and Work Address. The directory is populated nightly from the various Systems of Record (SOR) across the institution. Activated by payroll or the Registrar, you will use the JHED login ID for virtually all computer resources at JHU. You can search for yourself at my.jhu.edu to see if you exist in the system yet. When you are present in the system, see the First Time User Instructions to set up your access for the first time.
With one login, the Portal is a single access point to hundreds of Johns Hopkins web applications. myJH is your personalized one-stop-shop for Johns Hopkins related resources. We first recommend clicking on the myProfile icon on the top left to manage your profile, preferences, how you appear within university systems, emergency alert notifications, etc.
J-Card (JHU Identity Card)
The ID Card Services Office issues the J-Card, the university’s official identification and access card for students, faculty and staff at the Johns Hopkins University. Visit Garland 151 with a photo ID to have your J-Card issued as soon as possible upon your arrival on campus.
Exchange is Microsoft’s version of email, calendar and contacts that is available for your PC, Mac, mobile devices and via the web. The solution includes support for a number of browsers that include Internet Explorer, Firefox, Chrome and Safari. It includes support for hundreds of mobile devices such as Windows Mobile, iPhone, iPad and Android. The solution at Hopkins was built with Disaster Tolerance in mind with 4 copies of each mailbox located in two geographically separated datacenters. Enterprise participants are able to share calendars, view free\busy information and experience instant messaging integration with Hopkins faculty and staff using Microsoft Lync. Email archiving using Microsoft native product is now supported.
Computer and Data Backups
Every department lab has a system in place for computer backup. Labs with large data sets (e.g., fMRI) have their own dedicated backup servers, while labs without large amounts of data use a departmental backup server. Department owned computers are also backed up on a departmental backup server. Staff and faculty computers are backed up using CrashPlan Pro. It is your responsibility to ensure that the computers on which you work and store data are backed up. If you are not sure how to set up backups or need to verify that they are working as intended, contact department IT support at firstname.lastname@example.org.
Department Shared Laptop & Projector
The department provides a shared laptop and portable projector for short-term use (up to one day). This equipment is available for sign-out from the Administrative Suite in Ames 232 (see Administrative Secretary for assistance).
Pulse Secure VPN
VPN for desktops, laptops and mobile devices is provided by Juniper Networks’ Pulse client (Pulse VPN). Junos Pulse is a remote access application that provides access to Hopkins network resources when not on the Hopkins network. JHPulse VPN access is available within the myJH portal in the Technology quick links on the left menu bar. The Junos Pulse mobile app should be downloaded and installed from the App store for the appropriate mobile device.
Johns Hopkins Box (JHBox) is a cloud-based file sharing and file storage service which enables people to collaborate and share information and can be accessed through any device: desktop, laptop, phone, or tablet. JHBox makes it easy to upload content, organize files, share links to files, and manage file and folder permissions. With JHBox you can collaborate with colleagues both inside and outside the Institution anytime, anywhere, from any device. In addition, accounts offer an ample 50GB of document storage space. JHBox is available for all faculty and staff with an active JHED ID. In addition, any Johns Hopkins user with a JHBox account can share files with students and others outside the Institution.
To access your Johns Hopkins Box account:
- Login into the myJH Portal http://my.jh.edu with your JHED ID and password
- Go to the Cloud apps quick link and click on JHBox
- Once you have accepted the Terms of Service, you can begin using JHBox
Blackboard 9 provides course web sites for all full time KSAS/WSE courses, enabling instructors to provide an online element for their classes. Complete information on logging in and utilizing this resource, including training sessions, is available from the Center for Educational Resources.
Department Email Lists
The department communicates with specified lists of users via multiple email distribution lists. All full-time and visiting graduate students/scholars should contact the Academic Program Coordinator for access to the appropriate lists. All staff positions, including faculty, lecturers, scientists, postdocs, lab managers, student workers, research assistants, etc., should contact the Department Administrator for access to the appropriate lists.
Disposal of Used Electronic Equipment
Homewood Recycling will accommodate electronic items. They advise that generally, if it has a power button, you can recycle it. At JHU, this includes all computers and computer related equipment, including monitors, keyboards, mice, printers, scanners, cell phones, cords, external drives, toner cartridges, all electronics, and all types of batteries. Individual items can be dropped off at the Recycling Office at Wyman 3, or you can see the department Administrative Secretary to determine if your request can be combined into a bulk-recycle order.